Contact Support
If you encounter an issue you cannot solve with this documentation, please reach out to StackHawk Support.
Contact Options
Email Support
Send an email to support@stackhawk.com with details about your issue. Include:
- Your organization name
- Application ID (if applicable)
- Scan ID (if applicable)
- A description of the issue
- Any relevant error messages or logs
In-App Support
You can also reach support directly from the StackHawk platform by clicking the help icon in the bottom right corner of any page.
Before Contacting Support
To help us resolve your issue quickly, please gather the following information:
- Scan Configuration: Your
stackhawk.ymlfile (with sensitive values redacted) - Scan Logs: Any error messages or warnings from your scan output
- Environment Details: OS, Docker version (if applicable), CI/CD platform
- Steps to Reproduce: A clear description of what you were trying to do
Response Times
Our support team typically responds within one business day. Enterprise customers have access to priority support with faster response times.